How long does shipping take?

Most orders arrive within 7–15 business days, depending on your country. You will see the shipping options and cost at checkout, and you will get a tracking number by email as soon as your order ships.

How can I track my order?

Once your order ships we send you an email with a tracking link. You can also find it in your account under Orders.

Can I return or exchange an item?

Yes. Check our Refund policy for the full details, or use the Return & Cancel button to contact us and we will guide you through it.

How do I choose the right size?

Measure your pet's neck and chest and compare with the sizes listed on the product page. If your pet is between two sizes, pick the larger one. Not sure? Send us a message and we will help.

Which payment methods do you accept?

You can see all available payment methods at checkout. Payments are processed securely and your card details are never stored on our site.

Can I change or cancel my order?

Contact us as soon as possible. If your order has not shipped yet, we will do our best to update or cancel it for you.

Are your products safe for my pet?

We choose products with pets' comfort and safety in mind. Always supervise your pet with new toys and remove any item that gets damaged.

How can I contact you?

Reach us through our contact page. We usually reply within 1-2 business days.

Shipping policy

Last updated: September 29, 2026

Where we ship

We currently ship to the United States, Canada, the United Kingdom, most of the European Union (including Germany, France, Spain, Italy, the Netherlands, Portugal, Belgium, Austria, Ireland, Poland, Czech Republic, Denmark, Finland and Sweden), Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Malaysia, Israel and the United Arab Emirates. If your country isn't available at checkout, we can't deliver there yet.

Shipping costs

Free standard shipping on orders of $49.90 or more (or the equivalent in your currency). South Korea is not included.
Below that amount, standard shipping is a flat rate that depends on your country and is shown at checkout before you pay.
Large and heavy items (such as some beds, cat trees and litter boxes) have their own shipping rate based on weight and destination. These items are not included in free shipping. They're marked on the product page and in your cart, and the exact cost is shown at checkout.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). During sales and holidays it can take a little longer.

Delivery time

Most orders arrive within 7–15 business days of your order (processing time included), depending on your country and the carrier. Remote areas can take longer. Delivery times are estimates and are not guaranteed.

Multiple packages

Items in one order may ship separately and arrive on different days. You won't pay extra shipping for this.

Tracking your order

As soon as your order ships, we email you a tracking link. You can also find it in your account under Orders. Tracking can take 2–3 business days to show the first update.

Customs, duties and taxes

Prices at checkout include any taxes we're required to collect for your country. In some countries, customs may charge import duties or fees on delivery. These are set by local authorities and are the customer's responsibility. If you refuse to pay them, the package is returned, and we refund the item price minus the shipping costs.

Address and delivery issues

Please check your shipping address before you pay. If you notice a mistake, email us right away. We can only change the address before the order ships.
We're not responsible for orders delivered to an incorrect address given at checkout, or for packages marked as delivered by the carrier at the correct address. We will, however, help you open an investigation with the carrier.
If your order is lost or arrives damaged, see our Refund policy. We'll send a replacement or give you a full refund.